Privacy Policy

Venom Hosting ("we", "us", "our") provides game server hosting services at venomhosting.co.uk. We are based in the United Kingdom and our servers are located within the European Union.

If you have any questions about this policy or how we handle your data, please contact us via the support ticket system.

We collect the following personal data when you use our services:

• Account information — name, email address, and password (stored as a secure hash) when you register.
• Billing information — payment details are processed securely by our payment provider. We do not store full card numbers.
• Service data — server names, configuration options, and usage associated with your account.
• Support communications — messages sent through our ticket system.
• Technical data — IP address, browser type, and pages visited, collected automatically via server logs and cookies.

We use the following types of cookies:

• Essential cookies — required for the site to function (e.g. login session, CSRF protection). These cannot be disabled.
• Advertising cookies — used by Google Ads to measure the effectiveness of our advertising campaigns. These are only set if you click Accept All on our cookie banner. You can change your preference at any time by clearing your browser's local storage.

We use Google Consent Mode v2, which means no advertising data is collected until you explicitly consent.

We use your personal data to:

• Provide and manage your hosting services.
• Send service-related emails (account creation, invoices, expiry notices).
• Respond to support requests.
• Measure and improve the performance of our advertising (with your consent).
• Comply with legal obligations.

We process your data on the following legal bases under UK GDPR:

• Contract — processing necessary to provide the services you have ordered.
• Legitimate interests — for security, fraud prevention, and improving our services.
• Consent — for advertising cookies (which you can withdraw at any time).
• Legal obligation — where required by law (e.g. financial records).

We do not sell your personal data. We may share it with:

• Payment processors — to handle billing securely.
• Google — advertising measurement data, only if you have given consent.

All third parties are required to handle your data securely and in accordance with applicable law.

We retain your data for as long as your account is active or as needed to provide services. If you close your account, we will delete or anonymise your personal data within 90 days, except where we are required to retain it for legal or financial compliance purposes (typically up to 7 years for invoicing records).

Under UK GDPR you have the right to:

• Access — request a copy of the personal data we hold about you.
• Rectification — ask us to correct inaccurate data.
• Erasure — request deletion of your data (subject to legal obligations).
• Restriction — ask us to limit how we use your data.
• Portability — receive your data in a structured, machine-readable format.
• Object — object to processing based on legitimate interests.
• Withdraw consent — at any time for advertising cookies.

To exercise any of these rights, please contact us via a support ticket.

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. All data is transmitted over HTTPS and passwords are stored using secure hashing algorithms.

We may update this privacy policy from time to time. When we do, the "Last updated" date at the top of this page will be revised. Continued use of our services after any change constitutes your acceptance of the updated policy.

If you have a concern about how we handle your data, please contact us first via a support ticket and we will do our best to resolve it.